Refund Terms

Refund

Refunds will only apply to out-of-stock items/ damaged/broken bottles. We advise you to check your order thoroughly before acknowledging receipt of goods.

Kindly provide our customer services team with the original receipt and evidence of the defect via Whatsapp at 016 332 6866 (JJ – CHN/ENG) or email marketing@chuasongseng.com; we will arrange accordingly and the requests will be reviewed on a case-by-case basis.

Order Cancellation

• Products sold are non-refundable; therefore, we regret to inform you that orders cannot be cancelled once payment is received. Kindly ensure that you have checked and validated all details and information before you proceed with payment.

Refund or Exchange

• All products are marked as final sales, and no refunds will be made. Refunds/Exchanges will only apply to out-of-stock items/ damaged/broken bottles. We advise you to check your order thoroughly before acknowledging receipt of goods.

* Additional delivery charges may apply. Products are perishable/sensitive to storage conditions. Hence requests will be reviewed on a case-by-case basis.

Order Changes

• Changes to orders are allowed within 24 hours before 12 PM, after which, no changes may be made. Kindly note that changes made to orders may delay delivery.

           Changes which are allowed are stated below:

1. Delivery address
2. Contact person’s name & number
3. Product (Only with another product of the same value)

Available Payment Methods

We engage iPay88 as our payment gateways; therefore, we accept payment via credit and debit cards, online banking, selected eWallets, and more. Upon successful payment, we will process your order accordingly and arrange for delivery.

What if my orders are incomplete, damaged, or lost in delivery?

Please get in touch with our customer service team via Whatsapp at 016 332 6866 (JJ – CHN/ENG) or email: marketing@chuasongseng.com; we will arrange for a replacement upon verifying your claims.